A free Skytrain service runs frequently between the two terminals.

Information counters are located throughout the airport (tel: (0)6541 2267 for Terminal 1 or (0)6541 2302 for Terminal 2). Help telephones and touch-screen information kiosks are also available throughout the airport. Passengers can also submit enquiries in advance through the airport’s website.

Money and communications: Bureaux de change are open 24 hours a day. Wireless Internet is available at various points in the airport. Multimedia payphones are available in the News lounge of the Terminal 1 Departures/transit lounge. All local calls made within the Departures/transit areas are free. There are postal services available in both terminals. Eating and drinking: The airport has restaurants, cafés, bars, delis, fast-food outlets and snack bars, offering Western and Asian cuisine; many are open 24 hours. Shopping: There are several shops at the airport, including duty-free and a 24-hour mini-supermarkets in both terminals. Luggage: Left-luggage is available in both terminals. Other facilities: These include medical clinics, a 24-hour medical centre and pharmacies. There is also a swimming pool, spa, showers, massage and a fitness centre, as well as multi-faith prayer rooms. Baby change rooms and children’s play areas are also available; most female toilets have baby change facilities.

The airport has level access, lifts, ramps, accessible toilets and a 24 hour wheelchair hire service at the medical centres (tel: (0)6543 1118). Passengers requiring special assistance should inform their airline prior to travel.

There are business centres located in the transit hotels on level 3 of each terminal (tel: (0)6542 5538 for Terminal 1 or (0)6542 8122 for Terminal 2). Facilities include workstations with modems, photocopying, fax machines and meeting rooms. Secretarial and translation services are also available upon request. There is an Internet centre, called E-hub, in Terminal 2, with PC connection points and Internet access, and other services including printing, photocopying and fax.

Companies, including Avis, Budget and Hertz, are located in Terminal 2.

The airport has three car parks offering various tolls for short and longer stays. Car Park A serves Terminal 1 and Car Parks B and C serve Terminal 2.

The East Coast Parkway electronic toll road runs straight between the airport and Singapore City Centre. Cash cards for Electronic Road Pricing can be purchased from car hire companies at the airport.

Rail: The MRT station is located in Terminal 2. Trains run between Singapore city hall and the airport. Passengers heading to the airport are advised to note the names of the terminal stations (Pasir Ris or Changi Airport). Road: Taxi: Taxi ranks are situated outside the Arrivals hall and are available 24 hours a day. Six-seater MaxiCab taxis run an airport shuttle service between the airport and any hotel in Singapore (except Le Meridien Changi and hotels in Sentosa) and anywhere in the central business district. Limousine: Limousine taxis are also available. Bus: Frequent public bus services leave the bus stations located in the basements of each terminal. Exact change is required. The Ground Transportation Centre is situated in the Arrivals hall of Terminal 1 and provides information on all forms of transport to/from the airport.

There is a hotel reservation counter in the Arrivals hall of each terminal (tel: (0)6542 6966 for Terminal 1 and (0)6545 0318 for Terminal 2). The Transit Hotel (tel: (0)6542 5538 for Terminal 1 or (0)6542 8122 for Terminal 2; website: www.airport-hotel.com.sg) provides rooms on site in both terminals on a six-hourly basis. Nearby hotels include the Le Meridien Changi Village (tel: (0)6587 9132), which provides a free shuttle service to/from the airport, the Ritz-Carlton Singapore (tel: (0)6337 8888), Grand Hyatt Singapore (tel: (0)6734 0375), Holiday Inn Parkview (tel: (0)6733 8333), and, famously, the Raffles Hotel (tel: (0)6337 1886; website: www.raffles.com).